– How strong is the company and is it publicly traded? Larger companies with more employees often offer superior support services, training, installation, and faster feature development. – How large is the company measured by employee count and revenue?Ī financially strong company will have sufficient revenue and resources to support you for the life of the POS system. Most businesses fail within the first five years. You want to insure that the company will be around as long as you have their POS system. – How long has the company been in business? Do your due diligence homework and find out the following: Once you make a decision on a system purchase, you are married to the company providing you with the system. Companies that are “in” the business have been dedicated to the market for decades and have vast amounts of knowledge and expertise. What do you know about the company providing your new POS system? There are many companies that will sell you a system but very few that are exclusively in the point of sale business. These references can also be used to create your own support group if you move forward with the purchase. Ask them if they like the product, how the implementation went, and how they rate the on-going support. When talking with references also make sure that they are using the version of the software you are evaluating. Requesting local references also gives you the ability to visit the retail store and see the point of sale product in action. The provider should also have extensive industry knowledge and be able to make recommendations on how related retailers have automated similar processes.ĭo not move forward with a purchase until you have obtained a minimum of three references and contacted those references. The provider of the software can then demonstrate the automation of each process within the proposed solution. purchasing, receiving, transfers, etc.) should be noted and worked through in the point of sale software during the demonstration phase. If a retailer isn’t automated or is operating an out-of-date point of sale system, they may have developed inefficient procedures. Avoiding these ten mistakes will help insure that the right system is selected the first time. If a retailer avoids the ten most common mistakes when selecting a point of sale system, they can avoid duplicating their efforts and control these costs.
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December 2022
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